FAQ'S

Frequently asked questions

Where products are shipped from?

All products are shipped from European Union, Lithuania.



Is it possible to return items?

We gladly accept returns and exchanges. Contact us within: 14 days of delivery Ship items back within: 30 days of delivery In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 14 days The Goods are in the original packaging Customer are responsible for the cost and risk of returning the Goods to Us. Please contact us by Contact: collaroid@gmail.com or Contact us page from website.



I am having trouble ordering. What should I do?

If you have any truble please contact us: 1. Write message via "Chat". 2. Write us via "Contact us" option. 3. Write email Collaroid@gmail.com.



Do you ship worldwide?

Yes we ship our handmade collars, harness and etc. world wide. Please be careful, some coutries can add some taxes.



Can I order collar/harness/bandana etc. from different fabric than you have in your shop?

You can make special order with aditional fee with your preferred materials and etc.Please free to contact us: 1. Write message via "Chat". 2. Write us via "Contact us" option. 3. Write email Collaroid@gmail.com.



Can I wash handmade Collar, Harness, Leash in washing machine?

Yes you can, but use washing bag to care washing machine and metal hardware parts. Also wash up to 40°C temperature.



Can my dog swim with Collaroid Collar or Harness?

Yes, all collars and harnesses are fresh water resistant! Please remove if your dog go to salt water to prevent damage for metal parts.